Managed Server Network Operations Center (RCMS-NOC) services are designed to monitor, maintain, and optimize your server performance and availability. We use advanced tools and techniques to perform the following tasks for your servers:
- 24×7 NOC Monitoring: Around-the-clock server monitoring and alerting of issues or anomalies that may affect server performance or availability. Remote troubleshooting and resolution of server operating software and configuration issues.
- Daily Performance Checks and Optimization: Server disk space, bandwidth, performance, and Windows service checks/optimizations daily to ensure servers are running smoothly and efficiently.
- Daily Physical Hardware Checks: Checks for signs of failure or degradation, including failed disks, fans, and power supplies.
- Outdated driver check: Driver updates or patches and patches installed as needed to ensure that server hardware and software remain compatible and secure.
- Weekly Patch Management: Management of server patches and updates every week during approved maintenance windows. Confirmation of successful installation without errors.
- System BIOS and RAID Firmware Update: We update your server BIOS and RAID firmware as needed to ensure that your server hardware and software are compatible and secure.
- Event Log Review: Review server event logs for any errors or warnings. Appropriate actions were followed to resolve the problem.
- Central reporting antivirus: Central reporting security software is monitored for any viruses, malware, or other threats. Threats are reported and removed.
- Server up/down monitoring: Server uptime and downtime notification.
- Hardware and Software Lifecycle Management: Server hardware and software lifecycle and recommendations on when to upgrade, replace, or retire servers.
- Daily Backup Management: Daily checks to confirm backup success and upload to the cloud. Includes a plan for data recovery.
- VMWare and Hyper-V Hypervisor Resource Management: Management of server virtualization resources to ensure that VMWare and Hyper-V hypervisors are configured and optimized for performance and security.
- Monthly Reporting: Reporting that summarizes server performance, security metrics, issues, resolutions, and recommendations for improvement.
